Case Studies
Modernizing an Enterprise Insurance Agent Portal
Redesigned fragmented legacy workflows into a task-driven platform that improved agent efficiency, accelerated onboarding, and increased task completion speed by 45%.
Agent Speed Up
45%
Training Time Down
25%
Modernizing an Agent Portal for Faster Workflows and Smarter Navigation
A full UX overhaul for a regional insurance carrier, enhancing agent efficiency, reducing errors, and creating a scalable platform built for future growth.
Agent Speed Up
45%
Training Time Down
25%
Revamping the Tire Shopping Experience
Simplified vehicle-based shopping and integrated service scheduling to improve mobile engagement and streamline the path to purchase.
Bookings Up
18%
Engagement Up
22%
Revamping the Tire Shopping Experience
Simplified vehicle-based shopping and integrated service scheduling to improve mobile engagement and streamline the path to purchase.
Bookings Up
18%
Engagement Up
22%
Redesigning a Digital Benefits Platform
Shifted a support-heavy platform to intuitive self-service workflows, reducing ticket volume and improving task completion clarity.
User Errors Down
30%
Support Tickets Down
50%
Redesigning a Digital Benefits Platform for Clarity and Self-Service
Transforming a high-volume support burden into a seamless user experience through intuitive design, smart self-service tools, and cross-team collaboration.
User Errors
30%
Support Tiickets Down
50%
An expert in
Product Design
Product Design
Product Design
Product Design
Product Design
with over
9 years
9 years
9 years
9 years
9 years
of industry exeperience.
Currently works as
Senior Product Designer
Senior Product Designer
Senior Product Designer
Senior Product Designer
Senior Product Designer
at Centric Consulting
An expert in
Product Design
Product Design
Product Design
Product Design
Product Design
with over
9 years
9 years
9 years
9 years
9 years
of industry exeperience.
Currently works as
Senior Product Designer
Senior Product Designer
Senior Product Designer
Senior Product Designer
Senior Product Designer
at Centric Consulting
An expert in
Product Design
Product Design
Product Design
Product Design
Product Design
with over
9 years
9 years
9 years
9 years
9 years
of industry exeperience.
Currently works as
Senior Product Designer
Senior Product Designer
Senior Product Designer
Senior Product Designer
Senior Product Designer
at Centric Consulting